FREQUENTLY ASKED QUESTIONS

GENERAL MEMBERSHIP QUESTIONS

HOW CAN I PAY FOR MEMBERSHIP?

All memberships are paid for online at www.bendunnegyms.com.

MONTHLY: Monthly memberships are paid monthly on direct debit. Monthly membership requires a bank account and for the first month and joining fee, a credit or debit card is also required. Our direct debits are facilitated by The Harland's Group and all queries regarding a direct debit membership must be emailed to bendunnegyms@harlandsgroup.co.uk

ANNUAL: Annual memberships are paid upfront by a credit or debit card for the agreed term. All queries regarding an annual membership must be emailed to info@bendunnegyms.com

HOW CAN I CANCEL MY DIRECT DEBIT MEMBERSHIP?

To cancel your direct debit membership please email the Harland's Group at bendunnegyms@harlandsgroup.co.uk of your wish to cancel membership. Please state your name, the gym you are a member of and your web reference number (starts with W) Cancellation requests must be sent at least two weeks prior to the Direct Debit collection date and you must also inform your bank.
Cancellations cannot be requested or facilitated at the gym reception.

CAN I CHANGE BANK MY BANK ACCOUNT DETAILS FOR MY MONTHLY DIRECT DEBIT?

Yes. As per the terms and conditions, for all queries regarding monthly membership, please forward your request to the Harland’s Group directly by email at: bendunnegyms@harlandsgroup.co.uk

Requests to change bank details must be made 14 days prior to the next scheduled payment collection date in order to process on time. Please state the following along with your request to change account details: Your full name, the gym location you are a member of and your web reference number (starts with W and is stated on the original confirmation email you received upon joining Ben Dunne Gyms) along with new account details.

WHAT DOES “NO CONTRACT” MEAN?

It means exactly that. There is no contract. The minimum term is the first month plus the joining fee. Membership can be cancelled after the minimum term payment is made. Cancellation requests must be sent at least two weeks prior to the Direct Debit collection date and you must also inform your bank. See question HOW CAN I CANCEL MY DIRECT DEBIT MEMBERSHIP?

WHAT HAPPENS ONCE I HAVE PAID FOR A MEMBERSHIP?

As soon as you join you will receive a confirmation email with a reference number. The membership is current and starts immediately upon payment. On your first visit to the gym, you must collect a Membership Card. Valid Photo ID is required. (Passport, driver's licence, or Garda Age Card only).

WHAT IS THE MINIMUM AGE FOR JOINING?

Members must be 16 years or older to join. Guests also must be 16 years or older to join. ID is required in the form or a Passport, Drivers Licence or Garda Age Card only.

CAN I TOUR THE GYM BEFORE JOINING?

Yes absolutely. Please ask at the reception and a member of the team will show you around.

CAN I TRIAL BEN DUNNE GYM BEFORE JOINING?

Currently, guest visits are not permitted. Usage is for gym members only.

WILL I RECEIVE A MEMBERSHIP CARD?

Yes. You will receive a membership card on your first visit to the gym. You can only gain access to the gym upon production of your membership card. You must swipe your membership card at the turnstile to gain entry on every visit. There is no access to the gym without a membership card.

WHAT HAPPENS IF I FORGET MY MEMBERSHIP CARD?

There is no access to the gym without your membership card.

CAN I LET OTHER PEOPLE USE MY MEMBERSHIP CARD?

No. Your membership card is for your use only and is your responsibility. Any misuse of your card may result in your membership being cancelled. For security and validation reasons, management reserves the right to scan each member’s card at the reception turnstiles in the gym. This will entail your photo being made visible or projected on the screens adjacent to the reception desk for no more than 5 seconds. Your card is unique to you.

WHAT HAPPENS IF I LOSE MY MEMBERSHIP CARD?

A replacement card can be purchased at the reception. Replacement cards are €10.

CAN I SUSPEND OR PAUSE MY MEMBERSHIP?

No. Only upfront annual memberships will be considered for suspension on medical grounds. The time missed will start from the date you informed the gym in writing and must be accompanied by a Doctor’s note to a maximum of 6 months. Direct Debit memberships cannot be suspended.

CAN I TRANSFER MY MEMBERSHIP?

Memberships are not transferable from gym to gym or person to person.

CAN I USE ALL GYMS OR JUST THE GYM I JOINED?

Membership is specific to the gym you join and does not extend to other gyms in the group.

GYM FACILITIES QUESTIONS

IS CAR PARKING AVAILABLE?

Yes. Car parking is available in all locations for a max period of 2 hours.

WHAT ARE BEN DUNNE GYM’S OPENING HOURS?

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday & Bank Holidays
6:00 to 22:00
6:00 to 22:00
6:00 to 22:00
6:00 to 22:00
6:00 to 22:00
8:30 to 17:30
8:30 to 17:30

CAN I LEAVE MY BELONGINGS IN A LOCKER OVERNIGHT?

No. Lockers cannot be used overnight, and all locked lockers are cut at the end of the evening for health and safety reasons.

ARE CLASSES AVAILABLE?

Yes, classes area available in all locations.

WHAT ARE THE GYM RULES?

CLICK HERE for Gym Rules and Terms and Conditions. These are also displayed in our gyms.

WHAT SHOULD I BRING TO THE GYM?

In the interest of hygiene all members must carry and use a hand towel when training to wipe down the equipment and mats after use. Surface cleaner and tissue is also provided. You cannot be on the gym floor unless you carry a hand towel. We also strongly recommend everyone to carry water when exercising.

WHEN IS THE GYM CLOSED?

We close on the following days:

  • 25th December
  • 1st January
  • 17th March
  • Easter Sunday

WILL I BE SHOWN HOW TO USE THE EQUIPMENT WHEN I JOIN?

Yes. Should you require this, we will provide an induction in how to operate the gym equipment. Please ask a member of the fitness team at reception.

DO YOU OFFER WI-FI?

No. We do not offer Wi-Fi as part of the membership service.

HOW HEAVY ARE THE FREE WEIGHTS?

Dumbbells range from 2kg- 40kg. Our plates range from 5kg-25kg