FAQ's

How can I cancel my direct debit membership?

To cancel your direct debit membership please email the Harland's Group at bendunnegyms@harlandsgroup.co.uk of your wish to cancel membership. Please state your name, the gym you are a member of and your web reference number (starts with W)
Cancellation requests must be sent at least two weeks prior to the Direct Debit collection date and you must also inform your bank. Cancellations cannot be requested or facilitated at the gym reception.

How can I pay for membership?

All memberships are paid for online at www.bendunnegyms.com. Membership is paid for either monthly on direct debit or upfront annually. Monthly membership requires an Irish bank account and for the first month and joining fee a credit or debit card is also required. Annual membership requires a credit or debit card.

Is Personal Training available in Ben Dunne Gyms?

Yes of Course. Personal Training is available in all our gyms by our experienced and motivated Personal Trainers. Check out all our PT’s contact information in the gym and book your free consultation with your choice of Trainer today! Personal training is offered to Ben Dunne Gym members only. Only Ben Dunne Gyms Personal Trainers can train their clients in our gyms.
ALL PERSONAL TRAINERS ARE SELF EMPLOYED. The agreement that you put in place regarding your sessions is between you and the Personal Trainer. Please be aware of your consumer rights.

Does Ben Dunne Gyms offer classes?

Yes of course. We offer a large range of classes in all our gyms and all classes at Ben Dunne Gyms are FREE!! For a full description of our classes please see the CLASSES section on our website. Up to date timetables are also available on our website and in the gym.

Do I need to book a class?

No. We operate our classes on a first come first served basis. We advise to arrive in plenty of time as classes are of high demand. Once a class has started, late comers will not be admitted.

What is the minimum age for joining?

Members must be 16 years or older to join. Guests also must be 16 years or older to join. ID is required in the form or a Passport, Drivers Licence or Garda Age Card only.

Can I tour the gym before joining?

Yes absolutely. Please ask at the reception and a member of the team will show you around.

Can I trial Ben Dunne Gym before joining?

Yes of course. You can purchase single use Guest Pass from our reception. The fee is €10 in the gyms without pool facilities and €15 in the gyms with pool facilities.

What happens once I have paid for a membership?

As soon as you join you will receive a confirmation email with a reference number. The membership is current and starts immediately upon payment. On your first visit to the gym you must collect a Membership Card and complete a Health Commitment Statement. Photo ID is required. (Passport, driver's licence or Garda Age Card only).

Will I receive a membership card?

Yes. You will receive a membership card on your first visit to the gym. You can only gain access to the gym upon production of your membership card. You must swipe your membership card at the turnstile to gain entry on every visit. There is no access to the gym without a membership card.

Can I let other people use my membership card?

No. Your membership card is for your use only and is your responsibility. Any misuse of your card may result in your membership being cancelled. For security and validation reasons, management reserves the right to scan each member’s card at the reception turnstiles in the gym. This will entail your photo being made visible or projected on the screens adjacent to the reception desk for no more than 5 seconds. Your card is unique to you.

What happens if I lose my membership card?

A replacement card can be purchased at the reception. Replacement cards are €10.

What is a renewal?

A renewal is offered to all annual upfront memberships at the end of their current term. To receive a renewal rate, a member must renew online and make a payment on or before the last day of their current annual membership.
A monthly membership is not eligible for a renewal.

What are the Gym Rules?

CLICK HERE for Gym Rules and Terms and Conditions. These are also displayed in our gyms.

What should I bring to the gym?

In the interest of hygiene all members must carry a hand towel when training. You cannot be on the gym floor or partake in a class unless you carry a hand towel. This is for hygiene reasons to wipe down the equipment and mats after use. We also strongly recommend everyone to carry water when exercising.

Are there changing facilities at Ben Dunne Gyms?

Yes. We provide lockers and showers in all our gyms. All our showers are private cubicles. Locks and keys can be purchased at the reception. Lockers are only for use when training. Members must always bring their belongings home and leave the lockers unlocked.

Can I use all gyms or just the gym I joined?

Membership is specific to the gym you join and does not extend to other gyms in the group.

Can I suspend my membership?

No. Only upfront annual memberships will be considered for suspension on medical grounds. The time missed will start from the date you informed the gym in writing and must be accompanied by a Doctor’s note to a maximum of 6 months. Direct Debit memberships cannot be suspended.

Am I locked into a contract if I join monthly?

No. There is no contract. The minimum term is the first month plus the joining fee. Membership can be cancelled after the minimum term payment is made. Cancellation requests must be sent at least two weeks prior to the Direct Debit collection date and you must also inform your bank.

Can I transfer my membership?

Only upfront annual membership can be requested to be transferred. You can request a transfer from person to person or from gym to gym only by emailing info@bendunnegyms.com.
The standard fee is €30. In gym to gym transfers we also take into consideration the difference in membership price of the gym you are transferring to. This may increase or decrease the fee. The fee is paid in the gym you are transferring to. Requests will not be granted if requested by a third party.

What are Ben Dunne Gym’s opening hours?
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday & Bank Holidays
6:15am to 10:15pm
6:15am to 10:15pm
6:15am to 10:15pm
6:15am to 9:45pm
6:15am to 9:45pm
8:30am to 5:30pm
8:30am to 5:30pm
When is the gym closed?
We close on the following days:
  • 25th December
  • 26th December
  • 1st January
  • 17th March
  • Easter Sunday
Will I be shown how to use the equipment when I join?

Yes. Should you require this, we will provide an induction in how to operate the gym equipment. Please ask a member of the fitness team.

Do you offer Wi-Fi?

No. We do not offer Wi-Fi as part of the membership service.

How heavy are the free weights?

Dumbbells range from 2kg- 40kg. Our plates range from 5kg-25kg

Is the Ben Dunne Gym website secure?

Our website communicates all data using 256bit secure socket layer security. Our payment partner Realex is the leading online payment processor in Ireland and is accredited by all major Irish banks.